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Privacy Policy


1.1 Sanctuary Auto Limited represented by Sanctuary Cars as Trading name and for the purposes of this websites (company number 11104960) of 71-75 Shelton St, London WC2H 9JQ (“sanctuary cars”, “we”, “us” or “our”) complies with the Data Protection Act 1998 (the “DPA”).

1.1.1 Please note that sanctuary Cars may be used in place of Sanctuary Auto Limited as Trading Name.

1.2 For the purposes of the DPA, where relevant, we are the data controller.

1.3 Please read the following policy to understand how we may use the personal data you provide or which we collect about you.

1.4 This policy may vary from time to time so please check it regularly.

1.5 This policy does not apply to websites operated by our dealers.


2.1 We may collect the following personal data about you:

2.1.1 personal data you provide if you contact us via our website (including but not limited to when you register for a test drive, sign up for our newsletter or brochure, to enquire about finance options, to request details about a new or used vehicle, send us an accessories wish list or contact customer services);

2.1.2 personal data you provide if you contact us by email, telephone, social media or any other means to enquire about our products or services or for any other purpose;

2.1.3 personal data you provide when you apply for a job advertised by us or submit a speculative job application and/or your CV;

2.1.4 personal data gathered using cookies;

2.1.5 personal data you provide if you play a game on our website;

2.1.6 personal data you provide if you enter into a promotion we are running;

2.1.7 details of your visits to our website including but not limited to traffic data, location data, weblogs and other communication data;

2.1.8 information about your computer including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


3.1 We may use and process the personal data you provide for the purposes outlined below as well as for any purposes specified at the time of collection:

3.1.1 to send you information you have requested such as our newsletter or a brochure;

3.1.2 to deal with your enquiries;

3.1.3 to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or services our ours which we think may be of interest to you. Please make it clear when you provide personal data to us, should you not wish to receive such information;

3.1.4 to pass on to our partners  so they can contact you for marketing purposes. Please make it clear when you provide personal data to us, should you not wish to receive such information;

3.1.5 where you have submitted a job application we may for a reasonable period keep your details on file for future reference should a suitable position subsequently become available and we may send you information about job opportunities;

3.1.6 to develop, deliver and improve our products or services;

3.1.7 to help us develop our website [www.sanctuary.co.uk] to be more useful to you;

3.1.8 for website user processing research or analysis including to collect statistics, responses to any surveys and questionnaires, traffic patterns and related site information. We aggregate this data and it does not identify any website users;

3.1.9 for internal purposes for research, analysis, testing, monitoring, customer communication, risk management and administrative purposes; and/or

3.1.10 to send you important notices such as communications about changes to our terms and conditions and policies.


4.1 We will not share personal data which you provide to us with any third party except as follows:

4.1.1 we may disclose the personal data to our dealers and other selected third party business partners to fulfil an order for products or services or respond to an enquiry.

4.1.2 we may disclose the personal data to our group companies and affiliates or third party data processers who may process data on our behalf to enable us to carry out our usual business practices.

4.1.3 Sanctuary Auto Limited may share your personal information with its group companies.

4.1.4 in addition to the above, we may disclose your personal data to third parties in the following circumstances:

(a) to comply with the law or legal process;

(b) to assist in the investigation of suspected illegal or wrongful activity, this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;

(c) to protect and defend our rights or property;

(d) to deal with any misuse of our website;

(e) to sell, make ready for sale or dispose of our business in whole or in part including to any potential buyer or their advisers;

(f) in order to enforce or apply our terms of use, terms and conditions of supply, comply with legal obligation  and other agreements with third parties.

g) In the event that Sanctuary Auto Limited sells or buys any business or assets, in which case Sanctuary Cars may disclose your personal data to the prospective seller or buyer of such business or assets.

h) For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies, governmental or representative bodies in accordance with the relevant legislation. This will include public authorities, insurance companies, finance companies, automotive advertising companies and/or other agencies.

i) Additionally, the Chat Service provider may use computer infrastructure which is situated outside of the EEA.By submitting your personal data to us through the Website, you consent to your personal data being transferred outside the EEA. By using the Chat Service, you consent to any personal data disclosed in the course of using the Chat Service being processed and stored by the Chat Service provider on its systems outside the EEA.

j) We may use service providers to help us run the Website or services available on the Website, some of whom may be based outside the EEA. Some of our webpages use plugins from third party platforms (such as the ‘Facebook Recommend’ or Facebook Gestures’ function). Information about your visit to the Website may be collected by these third party providers on these pages. If you browse these pages whilst still also logged in to your account on the third party platform, information collected by the third party may be connected to your account on the third party platform. For more information on how these third parties use information, please read their privacy policies.


5.1 When you visit or register with our Website, we ask you whether you would like to receive our communications detailing offers, news and services from Sanctuary Cars and/or information from third party companies via email and/or via post that we feel may be of interest to you. In order to receive these communications, you will need to opt in during registration.

5.2 On occasions Sanctuary Cars runs promotions in which personal information is collected. We will always ask you if you agree to this and advise you if this information may be shared with a third party. You will always be asked to provide your consent to this use by opting in. To stop receiving promotional offers and alerts from Sanctuary Cars, please click the link found at the bottom of each email or update your account preferences.


6.1 You have the right to access all personal information supplied to Sanctuary Cars and rectify any inaccuracies on the information held. Further enquiries should be made to info@sanctuarycars.co.uk or sent to Customer Services, Sanctuary Auto Limited, 71-75 Shelton St, London WC2H 9JQ.

6.2 If you wish to access your personal details held by Sanctuary Cars, a charge of £10 will be payable. If so then please contact us here


7.1 This policy only applies to this website. If you link to another website from here, you should remember to read and understand that website’s privacy policy as well. We are not responsible for any use of your personal data that is made by other websites.


8.1 The Website uses cookies to distinguish you from other users. This helps Sanctuary Cars to provide you with a good experience when you browse the Website and also allows Sanctuary Cars to improve the Website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie policy.


9.1 By using the Website, you consent to the collection and use of this information by Sanctuary Cars and to this Privacy Policy.

9.2 Nothing in these terms affects your legal rights as a consumer. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.


10.1 If you have any questions about this policy, please contact us via the website:

10.2 Questions, comments and requests regarding this Policy are welcomed and should be addressed to info@sanctuarycars.co.uk

Sanctuary Auto Limited

71-75 Shelton St

London WC2H 9JQ

Tel: 074 76 799 142


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